Shipping Policy

The Company ships goods worldwide, using the courier DHL EXPRESS. In accordance with laws governing international trade, all Orders shipped by the Company are sent with specific receipts stating the exact value in euro of the goods purchased. Order receipts are inserted inside packages containing the goods purchased by users. With regard to goods purchased at discounted prices, the discounted value of the purchased goods is stated on the receipts sent with shipments.

The Company dispatches Orders for shipment from Monday to Friday, from 7:00 a.m. to 4:00 p.m. (UTC/GMT+1), excluding public holidays in Italy. Orders placed from Friday to Sunday will be dispatched the following Monday.

If the user has chosen to pay for the Order by credit card, PayPal or cash on delivery, the Company will promptly arrange shipment of the goods purchased, which will be delivered, by courier, in accordance with the following time frame: 

  • Italy: 1-3 working days - DHL Express
  • Europe: 3-5 working days - DHL Express
  • Rest of the world: 3-6 working days - DHL Express

In any event, the Company will not ship Orders prior to receiving evidence of receipt of payment of the price of sale of the goods purchased.

If a user chooses to pay for an Order by bank transfer, the Company will ship the goods purchased once the same has received the sums paid by the user. Upon the courier collecting the goods purchased, the Company will send an email to the user containing a link to click on to check the shipment's status on the website of the courier appointed.

Orders placed separately will be shipped separately.

In the event of deliveries being impeded as a result of force majeure events, the Company undertakes to contact the user, by e-mail, to inform the same of the delay in delivery times. In any event, the Company cannot be held liable in any way for any delays due to third parties and/or force majeure events.

Should the user be absent at the time of delivery by the courier of the goods purchased, the courier will leave a notice specifying the shipping number so that the user can collect the goods.

In the event that a second attempt to deliver is also unsuccessful, the user may, within 4 days, collect the goods purchased from the courier's branch indicated in the failed-delivery notice. In the event of failure to collect the goods within the period indicated in the failed-delivery notice, the courier will return the goods to the Company. Shipping in Italy is free of charge. Shipping costs to other countries are to be paid by the user. Any customs charges are to be paid by the user. Currently, we do not ship to the following countries due to customs issues: Belarus, Kazakhstan, Russia and Ukraine. Furthermore, the Company does not despatch Orders addressed to PO boxes.

Users may also collect any goods ordered from one of our local points of sale. To find the nearest and most convenient point of sale for collection, and to organise delivery of the goods, users are invited to contact the Company by email or to view the points of sale in the Cart section. In order to collect goods in person, users are to go to the point of sale agreed with the Company, taking the relevant Order Confirmation and valid identity document with them.


Shipping Costs

The costs applied by the Company to ship goods included in Orders by courier using the DHL EXPRESS service are listed below:

    Shipping is free of charge.
    The cost of shipping to the countries listed below is EUR 20.00: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
    The cost of shipping to the countries listed below is EUR 40.00: Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Åland, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, Norway, Réunion, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine.
    The cost of shipping is GBP 30.
    The cost of shipping is CHF 30.
    The cost of shipping is USD 30.
    The cost of shipping is CAD 45.
    The cost of shipping is WON 5000.
    The cost of shipping is JPY 5000.
    The cost of shipping is AUD 45.
    The cost of shipping is HKD 300.
    The cost of shipping is EUR 50.00.

Any costs of importation and/or taxes are to be paid by the user.

With regard to particularly bulky goods, the Company reserves the right to notify users of the application of an additional shipping fee with respect to the shipping costs listed above.


Taxes and Duties

The Company ships goods purchased using the DDP (Delivery Duty Paid) shipping method. It follows that any taxes and shipping duties are included in the purchase price set out in the Order Confirmation. This method of shipping applies only to shipments to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, United Arab Emirates, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Macau, Netherlands, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hong Kong (SAR).

For shipments to all other countries, the DDU (Delivery Duty Unpaid) shipping method is used. It follows that any local taxes and/or customs duties are not included in the purchase price set out in the Order Confirmation. Users are invited to check whether any taxes and/or customs duties are applicable to shipments entering the country in which they reside, as well as the amount of any such taxes and/or customs duties. It is understood that any taxes and/or customs duties will be charged directly to the user by the courier, and that the Company will not reimburse any such costs to the user, should the user return the goods purchased to the Company.

If customs officials reject one or more of the goods included in the Order and send the same back to the Company, the later will reimburse the monetary value of the rejected good(s) to the user minus any total expenses incurred (customs expenses and charges, shipping costs). If the total of shipping costs to return any rejected goods to the Company and any customs charges exceed the monetary value of the same goods, the user will be required to promptly pay the difference to the Company.


Delay in shipping or damage to goods

The Company cannot be held liable for delays in delivery due to weather conditions, customs clearance delays and/or any other circumstances beyond the control of the Company.

The Company reserves the right to postpone shipment if an Order cannot be shipped due to force majeure events. Please note that, during any promotions and sales offered on the Site, there may be delays in processing Orders.

If the goods are delivered after thirty (30) days from the date specified in the Order Confirmation, the user is entitled to terminate the contract, demanding a refund from the Company of all amounts paid in connection with the unfulfilled Order.

Should the goods become damaged and/or lost during shipping, in accordance with the will of the user, the Company undertakes either to:

a) send the same damaged and/or lost goods purchased with the Order back to the user;
b) refund the user the monetary value of the Order.

It is understood that, in the event that, as the result of temporary or permanent unavailability of one or more of the goods specified in the Order, the Company is unable to comply with the provisions of the aforementioned point a), the Company shall undertake to provide the user with a voucher of a monetary value equal to the value of the goods not available for reshipment. Said voucher is to be spent by the user within three months after the delivery of the same.

In any event, prior to sending a new order pursuant to point a) or to refunding the user pursuant to point b), the Company reserves the right to carry out opportune investigations to ascertain the nature of the damaging event that took place. In this respect, in the event of damage to the goods, the user is invited to collaborate and provide the Company with appropriate evidence of the damage to the goods, including photographic and/or video documentary evidence, in accordance with the specific requests made by the Company.

In the event that the Order is not delivered to the user due to an error by the same and/or incomplete correct shipping information being communicated to the Company, the package containing the purchased goods will be sent back to the Company and the costs of shipping (including import taxes) will be charged in full to the user. Said expenses will be deducted from any reimbursement due to the user.